Bekya Summer Hill ("Bekya", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our restaurant, use our website at bekya.com.au, place an order, make a reservation, use our Loyalty App, or otherwise interact with us.

By using our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services.

1.  Information We Collect

1.1  Information You Provide Directly

• Name, email address, and phone number (e.g., when booking a table or contacting us)
• Delivery or pickup address when placing an online order
• Payment information processed securely by our third-party payment providers
• Account credentials if you register for our Loyalty App
• Feedback, reviews, or messages you send to us

1.2  Information Collected Automatically

• IP address, browser type, and device information when you visit our website
• Cookies and similar tracking technologies to improve your browsing experience
• Pages visited, time spent, and referring URLs (usage analytics)
• Location data if enabled on your device when using our Loyalty App

1.3  Information from Third Parties

• Reservation details from OpenTable (our booking platform)
• Order details from our online ordering partner (WowApps)
• Reviews submitted via Google or the Australian Good Food Guide
• Social media interactions through Instagram, Facebook, or YouTube

2.  How We Use Your Information

We use the personal information we collect for the following purposes:

• Process and fulfil your food orders and table reservations
• Send order confirmations, booking reminders, and service updates
• Manage your Loyalty App account and reward points
• Personalise your experience and recommend menu items
• Respond to enquiries, complaints, or feedback
• Send promotional emails and offers (with your consent; you may opt out at any time)
• Improve our website, services, and overall dining experience
• Comply with legal obligations under Australian law
• Prevent fraud and ensure the security of our systems

3.  Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertising and promotions

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

4.  Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Service providers: OpenTable (reservations), WowApps (online ordering), payment processors, and IT support — all bound by strict confidentiality agreements
• Marketing platforms: only with your consent, for delivery of promotional content
• Analytics providers: in aggregated, anonymised form to analyse website performance
• Legal authorities: where required by Australian law, court order, or to protect the safety of our staff and guests
• Business successors: in the event of a merger, acquisition, or sale of business assets

5.  Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include encrypted data transmission (SSL/TLS), secure access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

6.  Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (e.g., taxation and financial record-keeping obligations under Australian law). When your data is no longer required, we securely delete or de-identify it.

7.  Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Withdraw consent to marketing communications at any time
• Request deletion of your personal data (subject to legal obligations)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within 30 days.

8.  Third-Party Links

Our website may contain links to third-party sites, including OpenTable, Google, Instagram, and the Australian Good Food Guide. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

9.  Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10.  Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Restaurant: Bekya Summer Hill
• Address: 32 Smith St, Summer Hill NSW 2130, Australia
• Email: sam@bekya.com.au
• Phone: 0485 012 877
• Website: bekya.com.au

11.  Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this page periodically.